Privacy Policy

• PRIVACY STATEMENT

The Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) regulate the way in which certain entities must handle personal information. Our Privacy Statement sets out how we manage your personal information and other information in accordance with Act and the APPs. 

PRIMESTAR AUTO PTY. LTD. (ABN 90685408422) and it’s related businesses:

Trading names: 

1. Primestar Automotive providing vehicle services maintenance and repairs along with

2. PrimeStar Auto Parts and Accessories.

The noun (“we”, “us”, “our”) pertains our business entity, activity or our partners,

are committed to complying with applicable privacy laws in relation to the personal information that we collect, in the course-of running our businesses.

Where applicable privacy laws provide for exceptions or exemptions, we may rely on those exceptions or exemptions in our information handling practices.

In this document, “personal information” has the meaning given by applicable privacy laws, and (in summary) means information or an opinion about an identified individual or an individual who is reasonably identifiable.

1. The kinds of information we collect and hold.Depending on the circumstances, we may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number) occupation, driver's licence number, details about your vehicle(s), and financial information (such as credit card or bank account numbers). This is not an exhaustive list. You might also need to provide personal information about other individuals to us (for example, about your authorized representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about our Privacy Statement. 

2. How we collect your information. We mainly collect information from you directly (such as where you provide information to us when you visit our premises or website, complete an application form or agreement for one of our products, or contact us with a query or request). However, we may also collect your information in several other ways, including: 

a. from third parties such as our related entities, business partners, credit reporting bodies, wholesale or other customers, or your representatives; 

b. from publicly available sources of information; or 

c. when we are legally authorised or required to do so. If you choose not to provide to us certain information about you, we may not be able to provide you with the products or services that you require.

3. How we hold your information. We take reasonable steps to maintain the security of your information and to protect it from unauthorized disclosures. While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information.

4.How do we use your information? We collect, use, and exchange your information so that we can:

a. Establishes your identity

b. Consider your request for a product or service

c. Allow us to provide a product or service

d. Conduct and improve our businesses and improve the customer experience

e. To tell you about other products and services that we think may be of interest to you

f. Manage our relationship with you

g. Consider any concerns or complaints you raise against us and/or to manage any legal action between you and us, and

h. To comply with any relevant laws, regulations, or codes of practice. 

If you choose not to provide us with certain information about you, we may not be able to provide you with the products or services we offer or provide the quality of service that we pride ourselves on.

5. How we use your information for Direct Marketing.We may also use your information so that we can promote and market products, services, and special offers that we think will be of interest to you. This marketing may be carried out in a variety of ways and may continue after you cease acquiring any products or services from us. You can opt-out of any marketing you receive from us by contacting us (using the Contact Us section of this document).

6. How to access or correct your personal information.It’s important that we have your correct details and that you can update your information. If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us so that we can consider and respond to your request. We will need to verify your identity before giving you access to information. There is no fee for making the initial request but we may apply an administrative charge for providing access to your personal information in response to a request. In certain circumstances we’re allowed to deny your request, or limit the access that we provide. If that is the case, we will write to you explaining why you cannot access the requested information.

7. How to make a complaint. You may notify us of any privacy complaint you have against us, including if you consider that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act 1988 (Cth). We are committed to acknowledging your complaint in a prompt manner. While we hope that we will be able to resolve any complaints you may have, if you’re not satisfied with our handling of your matter, you can refer your complaint to external dispute resolution. We suggest you do this only after you’ve first followed our internal complaint processes set out above. You may be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner. 

8. Website Privacy & Security Policy. When you access our services, our website we/our Internet Service Provider, we may collect information about you. If you provide Personal Information to us through the website, we will use that information in accordance with our Privacy Statement. Emails If you email us, we will record that email address. This email address will only be used for the purpose for which you provided it. We may preserve the content of any email if we believe we have a legal requirement to do so. Security Data transmitted over the internet cannot be guaranteed to be fully secure. We therefore cannot guarantee the security of any information you send to us and you submit the information at your own risk. Once we receive the information, we will take all reasonable steps to protect the information in our systems according to our Privacy Statement. Acceptance You accept that your use of the our services, products or website  indicates your acceptance of this Website Privacy and Security Policy and our Privacy Policy.

9. Contact Us. If you have any questions in relation to this document or our management of your information, please let us know by contacting us through the Contact Us link on our website or by the following: 

Address:

Ph: