Car Servicing and New Car Warranty Rights

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Dealerships often say:

“If you don’t service with us, your warranty will be void.” 

This is misleading. Under Australian Law, your manufacturer’s warranty cannot be voided just because you choose an independent licensed workshop — like PrimeStar Automotive.

As long as the work is performed:

• By qualified mechanics
• To the manufacturer’s specifications
• With fit-for-purpose parts

➡️ Your warranty remains fully valid.

• ❌ No law requires you to service at a dealership.
• ✅ Independent workshops can legally stamp your logbook.
• ✅ Consumer Guarantees under the Australian Consumer Law (ACL) apply no matter what.
• ✅ Since July 2022, the Right-to-Repair law forces manufacturers to share service information with independent workshops.

Dealerships want to:

• Lock customers into expensive servicing
• Keep control of your car’s logbook
• Protect their profit margins

But you deserve fair choice — and the law is on your side.

When you service with us, we guarantee:

1. Services follow manufacturer specifications.
2. Qualified & licensed mechanics on every job.
3. Quality OEM or equivalent parts.
4. Logbook stamping and full documentation.

That means your warranty is safe — and your car is in expert hands.

We back our claims with official government and consumer bodies:

• ACCC – Motor Vehicle Sales & Repairs Guide (PDF) 
• Australian Automotive Aftermarket Association – Warranties & Log Book Servicing
• CHOICE – Car Warranties and Dealer Servicing
• Queensland Government – Get Your Car Repaired
• NSW Government – Vehicle Repairs & Maintenance
• WA Consumer Protection – Car Servicing & Repairs

Don’t let dealers scare you into paying more.
At PrimeStar, we protect your warranty, your car, and your wallet.

👉 Book Your Next Service With PrimeStar Automotive